SHIPPING POLICY

All our product prices are inclusive of all applicable taxes and duties.
We take great care to ensure your orders reach you promptly and in perfect
condition

FOR DOMESTIC ORDERS (WITHININDIA)

1. Do you offer free shipping with in India?

Yes, we are pleased to offer complimentary delivery across India on all products.

2. When will my order be dispatched?

All domestic orders are processed and dispatched within 24–48 hours after confirmation.

3. How long will it take formy order to arrive?

Depending on your location, your order will be delivered within 2–5 business days from the date of dispatch.

4.  Can there be any delays in delivery?

While we strive to deliver your order at the earliest, public holidays, natural calamities, or unforeseen circumstances may occasionally cause a delay.

5.  Can I return or refund my domestic order?

All domestic orders are non-returnable and non-refundable; however, they are eligible for exchange as per our exchange policy.

FOR INTERNATIONAL ORDERS (OUTSIDE INDIA)

1.  Do you ship internationally?

Yes, we ship to a selection of international destinations.

2.   How soon will my order be shipped?

International orders are dispatched within 24–48 hours after confirmation.

3. Do you offer free international shipping?

Yes, free shipping is available for international orders with a total value of ₹50,000 and above.

4.  When can I expect delivery?

International deliveries typically take 7–10 business days after dispatch, depending on your country and customs clearance process.

5.  Are international orders eligible for return or refund?

All international orders are non-returnable and non-refundable, but exchange requests are accepted under our policy.

CUSTOMS, DUTIES & TAXES

1. Are customs duties or taxes included in my order?

No. VAT/GST, import duties, or taxes applicable in your country are not prepaid and may be charged at the time of delivery as per local customs regulations.

2. Who is responsible forthese additional charges?

Any such duties or taxes must be borne by the recipient.

3. Can Hiraanya estimate these charges beforehand?

Unfortunately, Hiraanya has no control over or predictability of such charges, as they vary from country to country.

ORDER TRACKING

1. How will I know when my order has been shipped?

Once your order has been dispatched, you will receive a WhatsApp or email notification containing your tracking details, enabling you to monitor your shipment in real time.

2. What if I experience anyissues with delivery?

Our customer care team will be happy to assist you in case of any delay or concern.