Refund policy
Return & Exchange Policy
At Hiraanya, we value your satisfaction and strive to provide high-quality jewellery pieces. If you receive a defective, damaged, or incorrect item, we’ll make it right through our exchange process.
1. Eligibility for Exchange
- Exchanges are accepted within 7 days of receiving your order.
- Only products that are defective, damaged, or incorrect are eligible.
- Items must be unused, unworn, and in their original packaging with all tags intact.
- No returns or refunds will be accepted for domestic orders. Only exchanges are allowed.
2. Non-Exchangeable Items
For hygiene and customization reasons, we do not accept exchanges for:
- Used jewellery
- Custom or personalized pieces
- Sale or discounted items (unless damaged or defective)
3. Exchange Process
To initiate an exchange:
- Email us at customercare@hiraanya.com within 7 days of delivery.
- Include your order number, photos of the product, and a brief explanation.
- Our team will verify your request and provide exchange shipping instructions.
Note: Return shipping costs are borne by the customer unless the item received is defective or incorrect.
4. Refunds
- We do not offer refunds for domestic orders.
- Exchanges will be provided for eligible products only.
5. International Orders
- The exchange process for international orders may take longer due to shipping and customs procedures.
- Customers are responsible for return shipping costs unless the product is damaged or incorrect.
- Refunds for international orders will be processed only if the item cannot be replaced or exchanged due to stock unavailability.
Questions? Contact us at ygmhwf@gmail.com.
