AVOID SIZE-RELATED EXCHANGES
To avoid any sizing issues, reach out to us anytime through email, WhatsApp, Instagram DM, or Facebook Messenger before placing your order. Our team will help you choose the right size and fit.
We do not offer refunds. You can avail store credit only (excluding shipping charges, if any).
MODIFYING YOUR ORDER
Customers can modify their order before the package is shipped or within 24 hours of purchase, whichever is earlier.
To request a modification, send us a WhatsApp message at +91 96654 81999.
Requests received after the above period will not be accepted.
For prepaid orders, refunds are not offered. You can opt for store credit or an immediate exchange (excluding shipping charges).
EXCHANGE OR REPLACEMENT AFTER RECEIVING THE PRODUCT
We allow exchanges for store credit only (excluding shipping charges, if any), and only within 7 days from the date of delivery.
After 7 days, no exchange requests will be accepted.
Important:
- Exchanges are applicable only for India orders.
- There is no exchange or replacement for international orders under any circumstances.
REPLACEMENT POLICY (DAMAGED ITEMS)
A replacement will be provided only if the product received is damaged, and the customer:
- Records a full unboxing video clearly showing the package from all sides, opening the parcel, and the product as received. Videos that appear edited, unclear, or incomplete will not be considered valid.
- Reports the damaged item within 24 hours of delivery.
If these conditions are not met, the product will not qualify for replacement.
To request a replacement or exchange, message us on +91 96654 81999.
Products sent back without prior communication may not be accepted.
RETURN / EXCHANGE PROCESS
- Items must be in new and unused condition, with all Hirannya tags and packaging intact.
- Products must be packed securely to avoid transit damage. Items damaged due to poor packaging will not qualify for exchange.
- Ship the product to the following address:
S-14, 2nd Floor, Dharampeth Towers,
West High Court Road, Dharampeth,
Nagpur - 440010
- Once received, the product will undergo a quality check. Allow 12–15 business days for completion.
- You will receive a WhatsApp credit note code for the amount paid (excluding shipping).
- The credit note is valid for three months from the date of issue. No extensions will be provided.
NON-EXCHANGEABLE PRODUCTS
The following are not eligible for exchange:
- Fragrance / Beauty products
- Sale items
- Products purchased during any discount or offer
- Items bought using a credit note
- Items that have already been exchanged once
- All international orders